Support Board
Date/Time: Fri, 14 Mar 2025 18:50:21 +0000
Post From: Unable to update or connect
| [2022-06-22 16:23:00] |
| User558455 - Posts: 70 |
|
Hello, I require slight assistance to either update or connect one of the machine I use. I use to Sierra ( two installs on two drive). Of that one of the install will not connect not update. It is using the rithmic connection however when I try to install the new version ( I am on package 11 already and have been ) It will not allow me to update my current version 2362 to any version. ( It also shows package not enable in connection setting but again I am on package 11) thank you as always for your time Log: HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (3) | Creating socket. Using TLS 1.2. | 2022-06-22 11:20:53.457 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (3) | New receive buffer size: 32768 | 2022-06-22 11:20:53.457 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (3) | Connecting to IP: 38.79.0.89. | 2022-06-22 11:20:53.457 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (3) | Connect event error. Windows error code 10013: An attempt was made to access a socket in a way forbidden by its access permissions. | 2022-06-22 11:20:53.457 * DTC Protocol Server feature not enabled for Sierra Chart account. | 2022-06-22 11:20:53.515 * Reading Internal Order ID file. | 2022-06-22 11:20:53.515 Reading Trade Orders file. | 2022-06-22 11:20:53.590 Reading Trade Positions file. | 2022-06-22 11:20:53.590 Reading Trade Account Data files. | 2022-06-22 11:20:53.591 UDPListener (1048). Port 22904 | Listening on UDP port 22904. | 2022-06-22 11:20:53.608 Software version: 2362 64-bit | 2022-06-22 11:20:53.608 Primary Thread ID: 1672 | 2022-06-22 11:20:53.608 Usage end date: 2022-07-06 | 2022-06-22 11:20:53.608 Usage time has ended. Sierra Chart is in Free mode. Features are restricted. | 2022-06-22 11:20:53.608 To purchase usage time, select 'Help >> Add Usage Credit' on the menu. | 2022-06-22 11:20:53.608 * Enabled for exchange: U.S. Equities (NYSE, NASDAQ, AMEX) | 2022-06-22 11:20:53.608 Enabled for exchange: Euronext Equities Delayed | 2022-06-22 11:20:53.608 Enabled for exchange2: CME (Trading Account Required) | 2022-06-22 11:20:53.608 Enabled for exchange2: CBOT | 2022-06-22 11:20:53.608 Enabled for exchange2: COMEX (Trading Account Required) | 2022-06-22 11:20:53.608 Enabled for exchange2: NYMEX | 2022-06-22 11:20:53.608 Enabled for exchange2: CFE | 2022-06-22 11:20:53.608 Enabled for exchange2: fairx_exchange.data | 2022-06-22 11:20:53.608 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-06-22 11:20:53.608 Current selected Data/Trading service: Rithmic Direct - DTC | 2022-06-22 11:20:53.608 Custom symbol settings values: enabled | 2022-06-22 11:20:53.608 Chart Update Interval: 500 | 2022-06-22 11:20:53.608 Intraday Data Storage Time Unit: 0 | 2022-06-22 11:20:53.608 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-06-22 11:20:53.608 2022-06-22 16:20:53 Local computer time in UTC | 2022-06-22 11:20:53.608 2022-06-22 11:20:53 Local computer time in SC Time Zone | 2022-06-22 11:20:53.608 Program path: C:\SierraChart(cor)\ | 2022-06-22 11:20:53.608 Data Files path: C:\SierraChart(cor)\Data\ | 2022-06-22 11:20:53.608 OS Version Number: 6.1 | 2022-06-22 11:20:53.608 Locale Setting: C | 2022-06-22 11:20:53.608 Created the DTC Protocol historical data server. | 2022-06-22 11:20:53.609 HD Server Manager | Listening on port 11098. | 2022-06-22 11:20:53.610 Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic_v2.trading. Request ID: 1. | 2022-06-22 11:20:53.610 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Connect event error. Windows error code 10013: An attempt was made to access a socket in a way forbidden by its access permissions. | 2022-06-22 11:20:53.610 * HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (3) | CloseSocket call. | 2022-06-22 11:20:53.615 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (3) | Closed. | 2022-06-22 11:20:53.615 Request for symbol settings MD5 finished unsuccessfully. Request ID: 1. Socket connection closed during the connection attempt. | 2022-06-22 11:20:53.615 Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-06-22 11:20:59.638 * |