Support Board
Date/Time: Fri, 14 Mar 2025 17:16:08 +0000
Post From: Denali feed just disconnected, and could not connect for several minutes, what happend?
| [2022-06-20 20:31:31] |
| |
|
This log you submitted is after the incident: Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-06-15 19:19:09.376 So it does not have any information that we would need. It is very important that we see a Message Log at the time of the incident. Otherwise, we are only making guesses. We have asked our infrastructure provider, information regarding bandwidth availability and usage at the time and we are still awaiting an answer. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-06-20 20:31:49
|