Support Board
Date/Time: Fri, 14 Mar 2025 10:56:57 +0000
Post From: Support request: Data issues with ES-202209-GLOBEX right now
| [2022-06-15 09:51:07] |
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We looked into this closely and we are unable to reproduce the problem. When we opened your Chartbook this is what we saw: https://www.sierrachart.com/image.php?Image=1655286441671.png And then we change the chart bars to 5 minutes per bar and still did not see any missing bars for June 14: https://www.sierrachart.com/image.php?Image=165528664017.png We need the exact steps to reproduce. We want you to update the symbol settings: Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Disable use of Custom Symbol Settings Values. And at this point we would recommend using a volume-based rollover method: Continuous Futures Contract Charts: Continuous Futures Contract Rollover Options We also see you are running an older version of Sierra Chart. Update to the current version: Software Download: Fast Update We cannot provide any support for the version you are running. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-06-15 09:54:44
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