Support Board
Date/Time: Thu, 21 Nov 2024 13:22:48 +0000
Post From: Service Package Changes | Discontinued External Services | Reducing Overall Costs
| [2022-06-13 06:27:25] |
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If you are unable to connect to your external service whether this is Rithmic, CQG, IQ Feed, LMAX, or Interactive Brokers we will resolve this for your account by providing access to Service Package 12 at no cost for 60 days. Although to take advantage of the full 60 days, you do need to have a paid Sierra Chart account at any other Service Package during that time. We will respond with: This is resolved for your account. We provided your account access to Service Package 12 at no cost for 60 days. Although to take advantage of the full 60 days, you do need to have a paid Sierra Chart account at any other Service Package during that time.
After that you need to change to Service Package 10 or 11 depending upon whether you were using Service package 3 or 5. Package 10 is equivalent to package 3 and package 11 is equivalent to package 5. Service Package 10 and 11 support connections to external services. For complete details, refer to: Service Package Changes | Discontinued External Services | Reducing Overall Costs Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-08-13 01:20:20
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