Support Board
Date/Time: Thu, 13 Mar 2025 08:26:49 +0000
Post From: CANNOT ACCESS MY SIERRA CHARTS ERROR
| [2022-05-31 22:41:04] |
| John - SC Support - Posts: 38621 |
|
We have made a change in our packages such that any external connection requires the use of Package 10 or higher. Right now you are on package 3. Additionally, we are also no longer supporting CQG data for the CME Group or EUREX, therefore if you are needing data from either of these exchanges, then you will need to use our Denali Exchange Data Feed. Refer to the information at the following link, which also includes Setup Instructions: Denali Exchange Data Feed As part of the Denali Exchange Data Feed setup, you will need to change your package to 10 or higher, so just take care of it through that process. Also, you will want to wait until tomorrow before you activate any exchanges. You will pay the full amount for the month regardless of when you activate the exchange. In other words, if you activate today, you will pay the full amount for today (May 31) and then the full amount again tomorrow (June 1). For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |