Support Board
Date/Time: Sun, 24 Nov 2024 04:01:23 +0000
Post From: Notice: Required Update for Rithmic Users (Version 2372, May 15, 2022)
| [2022-05-02 10:29:10] |
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I also agree with User139065, why is SC forcing everyone to upgrade to a more expensive version and have to pay extra data and exchange fees if there is no technical reason to do so. There is no forced upgrade to an "expensive version". This is 100% false. There are some upcoming changes with our Service Packages regarding connectivity to external services: Service Package Changes | Discontinued External Services | Reducing Overall Costs However, these would apply whether you are using an older Sierra Chart version or a newer version. If you do have to use one of our higher packages like 10, 11 or 12, at $10 a month more before discount, that is hardly expensive. And you are not forced to pay Exchange fees. If Rithmic cannot provide proper data which they cannot in regards to historical data and sometimes issues with real-time data, then you need to use our Denali Data Feed by activating exchanges. Otherwise you can use Rithmic data. This is explained here: Rithmic Trading Platform Service: Rithmic Market Data and Support Policy And with inflation there is absolutely no price increase at all and our prices are very low to begin with. Expensive is a ridiculous comment. What you are saying is simply false. It is postings like these which we should just simply be deleting. Instead of wasting time responding to them and we are now locking this thread because of the nonsense being posted here. We are banning your account from the board. This is completely inappropriate and we are not going to tolerate this. I don't know why they would start forcing Denali packages after Rithmic finally fixed historical data on their end when using the DTC connection. This is not true. There is a requirement to use our higher packages( 10, 11, 12) which are inexpensive to connect to any external service, but you do not have to use the Denali Data Feed. But if you do use the Denali data feed you are going to have much better market data.And there are only about 100 users, affected by this. Most of our Rithmic users are not using the older bridge program. And the users using the new DTC connection also have to update to a more recent version because we have corrected a Rithmic specific price formatting issue which affects some currency futures. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-05-02 10:37:55
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