Login Page - Create Account

Support Board


Date/Time: Wed, 12 Mar 2025 05:26:20 +0000



Post From: Reconnect to Teten CME order routing every hour

[2022-04-29 10:16:19]
Sierra Chart Engineering - Posts: 104368
Run Sierra Chart in Safe Mode:
Sierra Chart - Software Login Instructions: Using Safe Mode

When you have the issue we need to see the Message Log:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

Be sure to clear the log after a reconnect and then wait until the next incident before providing the log:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing