Support Board
Date/Time: Tue, 11 Mar 2025 17:45:56 +0000
Post From: Teton Interruption Around 4 PM US Eastern time
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This is the error that was encountered: The self-heal operation successfully completed at DIMM DIMM_B6. Mon 25 Apr 2022 20:01:56
Multi-bit memory errors detected on a memory device at location(s) DIMM_B6. Mon 25 Apr 2022 20:01:56 Multi-bit memory errors detected on a memory device at location(s) DIMM_B6. Mon 25 Apr 2022 19:58:05 We have some additional information about the issue. it is very important that when reestablishing the FIX connection to the exchange, that the last used sequence numbers are used. These are held in a file, normally this file is written every five seconds. It was being written every two minutes instead. We have to check back for when the change was made but likely was due to some problem, encountered with what we call our records file writer and there was concern about it blocking the main thread for longer than intended/expected. Any issues, with blocking were solved last year. And this time had never been decreased. It has now been decreased backed if down to 5 seconds. This is very important because what happened is that some execution reports were reprocessed. This is not necessarily an issue and there are many safeguards to prevent any significant consequences, But it can cause an incorrect position quantity for some accounts. The clearing firms will be notified of this, during the overnight processing. We are aware of one account this occurred with and the broker made an adjustment to correct it. If your position quantity looks incorrect, then contact your broker. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-04-25 23:50:57
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