Support Board
Date/Time: Mon, 10 Mar 2025 23:17:51 +0000
Post From: DOM bug on STOXX - bids and asks on the same price
| [2022-04-13 16:16:58] |
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We do our very best here. If you know how much money and effort is invested in this EUREX data feed, and understand the technical nature of this feed and the correct processing and the special algorithms, and the fact that we could not do anything reasonably more to resolve the problem, you would not not be complaining. Sometimes there are technical problems that are not within our control. And furthermore, never at any time did we observe a problem with FESX June 2022 at the Sierra Chart side. Never. In the end, if you are not happy you can always leave. We do not need to hear complaints. It accomplishes nothing. Once we get the technical details from the user we then look into the problem and we will resolve to the extent we can which we have done. In the end, it looks as though the information about updating symbol settings both globally and in the chart, and us refreshing the market depth data in the real-time server and reinitiating the order book to users, did not help. Therefore if we did absolutely nothing, nothing would have changed. And thinking about this some more what could we have done? A properly engineered data feeds like we offer, do not require intervention unless there is a server or connectivity issue. There was not in this case. When it comes to Internet connectivity, that requires no intervention because there is already a secondary internet connection. So automatically, there is a failover to the secondary Internet connection. The complaints from that one particular user, was extremely abusive, and completely and completely out of bounds and inappropriate. It was as wrong as can be. And we deserve an apology. Your complaint was about EOBI. You should complain to EUREX about EOBI. You never had a complaint with Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-04-13 19:33:37
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