Support Board
Date/Time: Mon, 10 Mar 2025 23:20:27 +0000
Post From: DOM bug on STOXX - bids and asks on the same price
| [2022-04-13 14:32:33] |
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The symbol was never provided to us until we asked. None of you ever provided a symbol to us. The screenshots did not show that. Edit: At least the ones we were looking at initially. And our support is excellent. And it is not that we want to be a data and routing provider. We already are. And what we are offering is excellent. To this very moment we are not seeing a problem. This is the currently what we see: https://www.sierrachart.com/image.php?Image=1649860280218.png And also notice the symbol at the top left. And also there is no one else, who uses the EOBI data feed. EOBI is different than these other providers. No one else offers that. Nobody. So if there is some intermittent issues with EOBI that we are not seeing every time we look, then possibly it is EOBI specific. And also anyone who brings up an issue, with market depth with FESX at this time, 99% likely the issue is going to be due to the Symbol Settings being out of date. And that may very well be the issue right here. What is the Tick Size setting you have for FESX in the Trading DOM or chart? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-04-13 14:41:00
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