Support Board
Date/Time: Mon, 10 Mar 2025 23:04:57 +0000
Post From: DOM bug on STOXX - bids and asks on the same price
| [2022-04-13 13:48:46] |
| User150671 - Posts: 69 |
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Look at the pictures provided. Watch the video provided. You can see where FESX has traded below a level - and yet still has market depth on the bid i.e. the Bid and Offer are overlapped. You can see the difference in size on the Bid and Offer with CQG via Tradovate on Jigsaw (Left DOM) and Sierra with Denali (Right DOM). The fact that I have to spell this out is absurd. There was a problem across the board with EUREX - Denali - TT - CQG - every Data Provider had an issue; YET Denali was the only data feed still having problems over 6 hours later. RE your response time: You paid the user off and assumed the problem was at his end. This is consistent behaviour from Sierra support - and with good reason. Other users respond - with clear evidence - that they are having the same problem, and it takes you a further 4 hours to respond and your reply is to ask what symbol - when again that information has already been provided, and you are still saying there isn't a problem. You want to be a data and routing provider, you need to raise the quality of your support. |