Support Board
Date/Time: Mon, 10 Mar 2025 23:24:44 +0000
Post From: DOM bug on STOXX - bids and asks on the same price
| [2022-04-13 13:35:40] |
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What is the current issue you see? Describe it in words also. And do not point out any discrepancies because that does not mean anything to us. We cannot say who is right or wrong on that. And if there really is any inaccuracy with the market depth, due to how the EOBI feed works we cannot do anything about it now. And we did not take five hours to respond. We answered the question, with what we believed was the correct answer, in less than an hour. And we did not notice any problems with our EUREX data feed, on our side after extensive review subsequent to that. And there were additional steps taken as well. Just because there is not a continued response, there still is review and monitoring going on. We are doing the best we can but we simply are not identifying any issue that we have any control over. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-04-14 06:32:54
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