Support Board
Date/Time: Mon, 10 Mar 2025 22:35:59 +0000
Post From: Teton attached order did not cancel on position close
| [2022-04-08 12:19:56] |
| Sierra_Chart Engineering - Posts: 18736 |
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If you tried to do this more than once and the order did not cancel then this is a clear indication, that something became unstable in your Sierra Chart process: At this moment I see on my screen that the previously existing attached target order is still on my screen and I am not able to cancel it by clicking the X next to the order on my chart. The fact that the order ID became corrupted, further concludes there was a corruption and instability that occurred for some unknown reason. In a situation like this you must restart Sierra Chart. And we always suspect custom studies as being a cause in situations like this. Refer to help topic 17: Sierra Chart Unexpectedly Shutting Down | Memory Errors | Unusual Software Problems | Exception Errors | Freezing of User Interface Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |