Support Board
Date/Time: Mon, 10 Mar 2025 22:20:57 +0000
Post From: Teton attached order did not cancel on position close
| [2022-04-07 19:56:34] |
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Thank you. The cancel request for that order was rejected at a very early point, in the server program. The reason for the rejection was not logged but it is obvious, the order ID was not found because it was corrupted and not valid. Why that order ID was corrupted we do not know. But that would have been an issue on your Sierra Chart client side. This is not a Teton specific issue. We are enhancing the logging so that if it happens again we will have more information about it. There definitely was some corruption of the order ID and why that happened is unknown but when there is memory corruptions we do begin to suspect custom studies can be the cause. Although it is very unlikely we have to consider all possibilities. Although a problem like this should not occur, if it does occur, the solution is to reconnect to the data feed to update the order list and get a fresh connection, and then cancel the order again. Do let us know if you see the problem again. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-04-07 19:57:21
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