Support Board
Date/Time: Mon, 10 Mar 2025 22:34:50 +0000
Post From: Teton attached order did not cancel on position close
| [2022-04-07 15:03:28] |
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During the time you initiated the position and closed the position, up to the time you had this issue, had you been using the web-based trading panel? Or did you use the web-based trading the one time to cancel the order? This seems like an order ID mapping issue. To refresh the order list select Trade >> Refresh Trade Data from Service. We need to get the Trade Activity Log for today's date, and your Trade Account. Instructions: Trade Activity Log: Providing Trade Activity Log File to Support Update: Actually it is clear, that there is a corruption of the client order ID. If we see no evidence of a problem on the server side, then somehow that value became corrupt at some point. It almost certainly would have to be an issue on your side. Yes definitely this is some corruption of data in the network stream. That is very unusual to see that. Or the data was corrupt as the order cancellation went out. And the server rejected it. Anyway, we do need to look at the Trade Activity Log from your side, because we really do not know your account number and all you need to do in a situation like this is refresh the order list as explained above. But it would really be best to reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers You would not have to go to the web-based trading at all. Are you running any custom studies? If there is data corruption issue, with an order ID within Sierra Chart, on your side, it is not a Teton specific issue but has some other cause. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-04-07 15:28:49
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