Support Board
Date/Time: Mon, 10 Mar 2025 19:33:09 +0000
Post From: Getting started with real time data and order routing CQG
| [2022-04-04 21:35:09] |
| John - SC Support - Posts: 38547 |
|
Is the problem that I am connected to Denali Data and to use CQG data I would need to us another instance of SC, running parallel?
No, you do not need to do this. If you are not getting the data from us, then the system looks to your selected trading service to get the data - in this case CQG. Did your broker verify that you are setup to get the ICE data? If so, then we would need to see your Message Log by following these instructions for one of the ICE symbols: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |