Support Board
Date/Time: Mon, 10 Mar 2025 19:06:38 +0000
Post From: 'real-time data subscription for instrument is not enabled'
| [2022-04-01 20:40:04] |
| John - SC Support - Posts: 38547 |
|
Sorry our statement about the exchanges not renewing due to insufficient funds was incorrect. It appears that what occurred is that you had changed to package 5 during March, which deactivated the exchanges for renewal. When you changed back to Package 11, you would have had to manually activate them again. In the end, the result is the same. Your exchanges did not automatically renew today. So you need to manually activate them. Either from the Recurring Services page or from the Exchange Page. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |