Support Board
Date/Time: Mon, 10 Mar 2025 14:00:03 +0000
Post From: Upgrading service package
| [2022-03-24 15:17:17] |
| VKS19 - Posts: 7 |
|
Hi, Now it is not letting me connect? Log file below. Software version: 2276 64-bit | 2022-03-24 11:07:32.763 Primary Thread ID: 7020 | 2022-03-24 11:07:32.763 Usage end date: 2022-06-20 | 2022-03-24 11:07:32.763 Enabled for: Advanced Features 2. | 2022-03-24 11:07:32.763 Enabled for: Sierra Chart Historical Data Service. | 2022-03-24 11:07:32.763 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-03-24 11:07:32.763 Enabled for: Delayed Denali Exchange Data Feed. | 2022-03-24 11:07:32.763 Enabled for exchange2: CME | 2022-03-24 11:07:32.763 Enabled for exchange2: fairx_exchange.data | 2022-03-24 11:07:32.763 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-03-24 11:07:32.763 Current selected Data/Trading service: CQG WebAPI | 2022-03-24 11:07:32.763 Custom symbol settings values: enabled | 2022-03-24 11:07:32.763 Chart Update Interval: 500 | 2022-03-24 11:07:32.763 Intraday Data Storage Time Unit: 0 | 2022-03-24 11:07:32.763 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-03-24 11:07:32.763 2022-03-24 15:07:32 Local computer time in UTC | 2022-03-24 11:07:32.763 2022-03-24 11:07:32 Local computer time in SC Time Zone | 2022-03-24 11:07:32.763 2022-03-24 15:02:07 Server time in UTC | 2022-03-24 11:07:32.763 Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-03-24 11:07:32.763 Program path: C:\SierraChart\ | 2022-03-24 11:07:32.763 Data Files path: C:\SierraChart\Data\ | 2022-03-24 11:07:32.763 OS Version Number: 10.0 | 2022-03-24 11:07:32.764 Locale Setting: C | 2022-03-24 11:07:32.764 DLLs: UserContributedStudies_64.dll | 2022-03-24 11:07:32.764 Allowed protected custom studies: | 2022-03-24 11:07:32.764 CQG WebAPI | Connecting to server api.cqg.com | 2022-03-24 11:07:39.529 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2022-03-24 11:07:39.529 CQG WebSocket socket (2) | Creating socket. Using TLS 1.2. | 2022-03-24 11:07:39.659 CQG WebSocket socket (2) | New receive buffer size: 5242880 | 2022-03-24 11:07:39.659 CQG WebSocket socket (2) | Connecting to IP: 195.166.124.165. | 2022-03-24 11:07:39.659 CQG WebSocket | Opening WebSocket. | 2022-03-24 11:07:39.677 CQG WebSocket | Sending WebSocket handshake. | 2022-03-24 11:07:39.677 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-03-24 11:07:39.736 CQG WebSocket | Server header | Connection: upgrade | 2022-03-24 11:07:39.737 CQG WebSocket | Server header | Sec-WebSocket-Accept: Uf1ax9vawN+vVNMZ9XixjBMr91Q= | 2022-03-24 11:07:39.737 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2022-03-24 11:07:39.737 CQG WebSocket | Server header | Upgrade: websocket | 2022-03-24 11:07:39.737 CQG WebSocket | Server header | | 2022-03-24 11:07:39.737 CQG WebSocket | Web socket state is now open. | 2022-03-24 11:07:39.737 CQG WebAPI | WebSocket connected. | 2022-03-24 11:07:39.737 CQG WebAPI | Sending market data logon message. | 2022-03-24 11:07:39.737 CQG WebAPI | Base Time: 2022-03-19T07:25:35. 2022-03-19 07:25:35 | 2022-03-24 11:07:40.315 CQG WebAPI | Logon successful. Session Token = g/5eWYQqlbOWnBDmlbQ7HJw88xSKR9D4KK2NrV99oRc6qkmimwWk07XND1q5nx7JzxE0KVOdZ9i | 2022-03-24 11:07:40.315 CQG WebAPI | Connected to server complete. | 2022-03-24 11:07:40.315 Triggering next historical data download in queue. | 2022-03-24 11:07:40.317 Triggering next historical data download in queue. | 2022-03-24 11:07:40.317 Triggering next historical data download in queue. | 2022-03-24 11:07:40.317 Triggering next historical data download in queue. | 2022-03-24 11:07:40.317 Updated verified funded futures trading account ending date to: 2022-04-23 15:07:40 | 2022-03-24 11:07:40.317 CQG WebAPI | Sending Trade Accounts request message. | 2022-03-24 11:07:40.327 No download requests in the queue to start downloads for. | 2022-03-24 11:07:40.327 No download requests in the queue to start downloads for. | 2022-03-24 11:07:40.327 No download requests in the queue to start downloads for. | 2022-03-24 11:07:40.327 No download requests in the queue to start downloads for. | 2022-03-24 11:07:40.328 Mapping F.US.EPM22 to ESM22. Service code: cme | 2022-03-24 11:07:40.333 SC Data - All Services | Starting real-time market data updates for: F.US.EPM22 (ESM22). ID: 1 Service code: cme | 2022-03-24 11:07:40.333 SC Data - All Services | Connecting to the server ds22.sierracharts.com. Port 10048 | 2022-03-24 11:07:40.333 CQG WebAPI | Sending symbol resolution request for F.US.EPM22. ID: 964404 | 2022-03-24 11:07:40.334 SC Data - All Services | Requesting security definition data for: F.US.EPM22 (ESM22). ID: 1 | 2022-03-24 11:07:40.334 Mapping F.US.MESM22 to MESM22. Service code: cme | 2022-03-24 11:07:40.334 SC Data - All Services | Starting real-time market data updates for: F.US.MESM22 (MESM22). ID: 2 Service code: cme | 2022-03-24 11:07:40.334 CQG WebAPI | Sending symbol resolution request for F.US.MESM22. ID: 964405 | 2022-03-24 11:07:40.334 SC Data - All Services | Requesting security definition data for: F.US.MESM22 (MESM22). ID: 2 | 2022-03-24 11:07:40.334 Added historical Intraday data request for F.US.EPM22 to the queue. | 2022-03-24 11:07:40.334 Intraday data recording state for symbol F.US.EPM22 is set to download 'Pending'. | 2022-03-24 11:07:40.334 Triggering next historical data download in queue. | 2022-03-24 11:07:40.334 Delaying start of download for F.US.EPM22 | 2022-03-24 11:07:40.341 DTC Client socket (3) | Creating socket. | 2022-03-24 11:07:40.355 DTC Client socket (3) | New receive buffer size: 5242880 | 2022-03-24 11:07:40.355 DTC Client socket (3) | Connecting to IP: 208.185.224.129. | 2022-03-24 11:07:40.355 CQG WebAPI | Brokerage name: AMP. Account Name: 140552 | 2022-03-24 11:07:40.399 CQG WebAPI | Sending collateral subscribe request. | 2022-03-24 11:07:40.399 CQG WebAPI | Received symbol resolution report for symbol F.US.EPM22. Search Symbol: F.US.EPM22. Request ID: 964404. Contract ID: 1. | 2022-03-24 11:07:40.418 CQG WebAPI | Received symbol resolution report for symbol F.US.MESM22. Search Symbol: F.US.MESM22. Request ID: 964405. Contract ID: 2. | 2022-03-24 11:07:40.420 SC Data - All Services | Network connection to server complete. | 2022-03-24 11:07:40.457 SC Data - All Services | Starting socket receive thread. | 2022-03-24 11:07:40.457 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-03-24 11:07:40.457 SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-03-24 11:07:40.566 SC Data - All Services | Sending logon request message. | 2022-03-24 11:07:40.566 Mapping F.US.EPZ20 to ESZ20. Service code: cme | 2022-03-24 11:07:40.631 SC Data - All Services | Starting real-time market data updates for: F.US.EPZ20 (ESZ20). ID: 3 Service code: cme | 2022-03-24 11:07:40.631 CQG WebAPI | Sending symbol resolution request for F.US.EPZ20. ID: 964407 | 2022-03-24 11:07:40.631 SC Data - All Services | Requesting security definition data for: F.US.EPZ20 (ESZ20). ID: 3 | 2022-03-24 11:07:40.632 Mapping F.US.EPU21 to ESU21. Service code: cme | 2022-03-24 11:07:40.633 SC Data - All Services | Starting real-time market data updates for: F.US.EPU21 (ESU21). ID: 4 Service code: cme | 2022-03-24 11:07:40.633 CQG WebAPI | Sending symbol resolution request for F.US.EPU21. ID: 964408 | 2022-03-24 11:07:40.633 SC Data - All Services | Requesting security definition data for: F.US.EPU21 (ESU21). ID: 4 | 2022-03-24 11:07:40.633 Mapping F.US.EPZ21 to ESZ21. Service code: cme | 2022-03-24 11:07:40.633 SC Data - All Services | Starting real-time market data updates for: F.US.EPZ21 (ESZ21). ID: 5 Service code: cme | 2022-03-24 11:07:40.633 CQG WebAPI | Sending symbol resolution request for F.US.EPZ21. ID: 964409 | 2022-03-24 11:07:40.633 SC Data - All Services | Requesting security definition data for: F.US.EPZ21 (ESZ21). ID: 5 | 2022-03-24 11:07:40.633 Mapping F.US.MESZ21 to MESZ21. Service code: cme | 2022-03-24 11:07:40.634 SC Data - All Services | Starting real-time market data updates for: F.US.MESZ21 (MESZ21). ID: 6 Service code: cme | 2022-03-24 11:07:40.635 CQG WebAPI | Sending symbol resolution request for F.US.MESZ21. ID: 964410 | 2022-03-24 11:07:40.635 SC Data - All Services | Requesting security definition data for: F.US.MESZ21 (MESZ21). ID: 6 | 2022-03-24 11:07:40.635 Mapping F.US.MESU21 to MESU21. Service code: cme | 2022-03-24 11:07:40.635 SC Data - All Services | Starting real-time market data updates for: F.US.MESU21 (MESU21). ID: 7 Service code: cme | 2022-03-24 11:07:40.635 CQG WebAPI | Sending symbol resolution request for F.US.MESU21. ID: 964411 | 2022-03-24 11:07:40.635 SC Data - All Services | Requesting security definition data for: F.US.MESU21 (MESU21). ID: 7 | 2022-03-24 11:07:40.635 Mapping F.US.MESH22 to MESH22. Service code: cme | 2022-03-24 11:07:40.635 SC Data - All Services | Starting real-time market data updates for: F.US.MESH22 (MESH22). ID: 8 Service code: cme | 2022-03-24 11:07:40.636 CQG WebAPI | Sending symbol resolution request for F.US.MESH22. ID: 964412 | 2022-03-24 11:07:40.636 SC Data - All Services | Requesting security definition data for: F.US.MESH22 (MESH22). ID: 8 | 2022-03-24 11:07:40.636 CQG WebAPI | Received message: Requested symbol was not found. | 2022-03-24 11:07:40.717 Symbol Error - F.US.EPZ20 is unknown, unavailable, or improperly formatted. Requested symbol was not found. | 2022-03-24 11:07:40.717 CQG WebAPI | Received symbol resolution report for symbol F.US.EPZ21. Search Symbol: F.US.EPZ21. Request ID: 964409. Contract ID: 3. | 2022-03-24 11:07:40.721 CQG WebAPI | Received message: Requested symbol was not found. | 2022-03-24 11:07:40.722 Symbol Error - F.US.EPU21 is unknown, unavailable, or improperly formatted. Requested symbol was not found. | 2022-03-24 11:07:40.722 CQG WebAPI | Received symbol resolution report for symbol F.US.MESH22. Search Symbol: F.US.MESH22. Request ID: 964412. Contract ID: 4. | 2022-03-24 11:07:40.788 CQG WebAPI | Received message: Requested symbol was not found. | 2022-03-24 11:07:40.789 Symbol Error - F.US.MESZ21 is unknown, unavailable, or improperly formatted. Requested symbol was not found. | 2022-03-24 11:07:40.789 CQG WebAPI | Received message: Requested symbol was not found. | 2022-03-24 11:07:40.789 Symbol Error - F.US.MESU21 is unknown, unavailable, or improperly formatted. Requested symbol was not found. | 2022-03-24 11:07:40.789 SC Data - All Services | Received logon response. | 2022-03-24 11:07:41.490 SC Data - All Services | Server Name: RealTime Server. | 2022-03-24 11:07:41.490 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-03-24 11:07:41.490 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2022-03-24 11:07:41.490 SC Data - All Services | Waiting for socket receive thread to end | 2022-03-24 11:07:41.490 DTC Client socket (3) | CloseSocket call. | 2022-03-24 11:07:41.491 SC Data - All Services | Disconnected from the server. | 2022-03-24 11:07:41.491 SC Data - All Services | Data feed disconnected. Will reconnect in 30 seconds. | 2022-03-24 11:07:41.491 DTC Client socket (3) | Shutdown started. Waiting for graceful close. | 2022-03-24 11:07:41.492 DTC Client socket (3) | Socket gracefully closed by remote side. | 2022-03-24 11:07:41.589 DTC Client socket (3) | Closed. | 2022-03-24 11:07:41.589 CQG WebAPI | Sending positions subscribe request. RequestID: 964413 | 2022-03-24 11:07:45.313 CQG WebAPI | Sending orders subscribe request. RequestID: 964414 | 2022-03-24 11:07:45.313 Requesting market depth updates for: F.US.EPM22 if supported. | 2022-03-24 11:07:45.313 Separate subscription for market depth updates not supported. F.US.EPM22 | 2022-03-24 11:07:45.313 SC Data - All Services | Connecting to the server ds26.sierracharts.com. Port 10048 | 2022-03-24 11:08:11.485 DTC Client socket (3) | Creating socket. | 2022-03-24 11:08:11.501 DTC Client socket (3) | New receive buffer size: 5242880 | 2022-03-24 11:08:11.501 DTC Client socket (3) | Connecting to IP: 38.89.235.129. | 2022-03-24 11:08:11.501 SC Data - All Services | Network connection to server complete. | 2022-03-24 11:08:11.624 SC Data - All Services | Starting socket receive thread. | 2022-03-24 11:08:11.624 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-03-24 11:08:11.624 HD Request # 4 | Downloading Intraday chart data for F.US.EPM22 to the file F.US.EPM22.scid. Service: cme | 2022-03-24 11:08:11.828 HD Request # 4 | Download start date-time: 2022-03-24 11:02:47.000000. File last date-time: 2022-03-24 11:02:47.467003 | 2022-03-24 11:08:11.829 HD Request # 4 | Using server: ds23.sierracharts.com port 10149 | 2022-03-24 11:08:11.829 Socket (4) | Creating socket. | 2022-03-24 11:08:11.829 Socket (4) | New receive buffer size: 5242880 | 2022-03-24 11:08:11.830 Socket (4) | Connecting to IP: 216.1.90.130. | 2022-03-24 11:08:11.830 SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-03-24 11:08:11.858 SC Data - All Services | Sending logon request message. | 2022-03-24 11:08:11.858 HD Request # 4 | Setting DTC encoding to Binary VLS | 2022-03-24 11:08:12.091 HD Request # 4 | Sending historical data logon request message. | 2022-03-24 11:08:12.091 HD Request # 4 | Requesting Intraday data. Start date-time: 2022-03-24 11:02:47. Record interval: 0. Symbol: ESM22 | 2022-03-24 11:08:12.766 SC Data - All Services | Received logon response. | 2022-03-24 11:08:12.768 SC Data - All Services | Server Name: RealTime Server. | 2022-03-24 11:08:12.768 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-03-24 11:08:12.768 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2022-03-24 11:08:12.768 SC Data - All Services | Waiting for socket receive thread to end | 2022-03-24 11:08:12.768 DTC Client socket (3) | CloseSocket call. | 2022-03-24 11:08:12.769 SC Data - All Services | Disconnected from the server. | 2022-03-24 11:08:12.769 SC Data - All Services | Data feed disconnected. Will reconnect in 30 seconds. | 2022-03-24 11:08:12.769 DTC Client socket (3) | Shutdown started. Waiting for graceful close. | 2022-03-24 11:08:12.769 DTC Client socket (3) | Socket gracefully closed by remote side. | 2022-03-24 11:08:12.974 HD Request # 4 | Decompressing data. | 2022-03-24 11:08:12.974 DTC Client socket (3) | Closed. | 2022-03-24 11:08:12.974 HD Request # 4 | Receiving Intraday data for F.US.EPM22 starting at 2022-03-24 11:02:47.163000 | 2022-03-24 11:08:12.976 Socket (4) | CloseSocket call. | 2022-03-24 11:08:13.596 Historical data download thread signaled to stop. | 2022-03-24 11:08:13.596 Socket (4) | Shutdown started. Waiting for graceful close. | 2022-03-24 11:08:13.596 HD Request # 4 | Timestamp of first Intraday data file record written: 2022-03-24 11:02:47.890000 | 2022-03-24 11:08:13.597 HD Request # 4 | Received 15089 records from 2022-03-24 11:02:47.163000 to 2022-03-24 11:08:09.165000 (5.4 minutes) and wrote 15071 records for F.US.EPM22 | 2022-03-24 11:08:13.597 HD Request # 4 | Add time&sales data | Remembered last file record date-time: 2022-03-24 15:08:09.165000 | 2022-03-24 11:08:13.606 HD Request # 4 | Completion time: 2s | 2022-03-24 11:08:13.606 HD Request # 4 | Intraday data download complete for F.US.EPM22. Unique request ID: 4 | 2022-03-24 11:08:13.606 Removing historical data download ID 4. | 2022-03-24 11:08:13.606 Real-time Intraday chart data file updates started for F.US.EPM22 | 2022-03-24 11:08:13.606 Intraday chart data file opened for F.US.EPM22 | 2022-03-24 11:08:13.606 HD Request # 4 | Enabling Intraday chart updating for symbol. | 2022-03-24 11:08:13.606 Triggering next historical data download in queue. | 2022-03-24 11:08:13.606 No download requests in the queue to start downloads for. | 2022-03-24 11:08:13.607 Socket (4) | Socket gracefully closed by remote side. | 2022-03-24 11:08:13.801 Socket (4) | Closed. | 2022-03-24 11:08:13.802 SC Data - All Services | Connecting to the server ds23.sierracharts.com. Port 443 | 2022-03-24 11:08:42.762 DTC Client socket (3) | Creating socket. | 2022-03-24 11:08:42.763 DTC Client socket (3) | New receive buffer size: 5242880 | 2022-03-24 11:08:42.763 DTC Client socket (3) | Connecting to IP: 216.1.90.130. | 2022-03-24 11:08:42.763 SC Data - All Services | Network connection to server complete. | 2022-03-24 11:08:42.944 SC Data - All Services | Starting socket receive thread. | 2022-03-24 11:08:42.944 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-03-24 11:08:42.944 SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-03-24 11:08:43.072 SC Data - All Services | Sending logon request message. | 2022-03-24 11:08:43.072 SC Data - All Services | Received logon response. | 2022-03-24 11:08:43.900 SC Data - All Services | Server Name: RealTime Server. | 2022-03-24 11:08:43.900 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-03-24 11:08:43.900 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2022-03-24 11:08:43.900 SC Data - All Services | Waiting for socket receive thread to end | 2022-03-24 11:08:43.900 DTC Client socket (3) | CloseSocket call. | 2022-03-24 11:08:43.900 SC Data - All Services | Disconnected from the server. | 2022-03-24 11:08:43.901 SC Data - All Services | Data feed disconnected. Will reconnect in 30 seconds. | 2022-03-24 11:08:43.901 DTC Client socket (3) | Shutdown started. Waiting for graceful close. | 2022-03-24 11:08:43.901 DTC Client socket (3) | Socket gracefully closed by remote side. | 2022-03-24 11:08:44.050 DTC Client socket (3) | Closed. | 2022-03-24 11:08:44.050 Saved Chartbook: SPMini.Cht. Time: 0.0139 seconds. | 2022-03-24 11:08:49.385 |