Support Board
Date/Time: Sat, 23 Nov 2024 15:10:47 +0000
Post From: Information for Transact Users for Versions 2354 and Higher
| [2022-03-23 13:34:08] |
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There are some questions from Transact users that have moved to the Teton order routing service and/or the Denali Exchange Data Feed regarding not being able to access real-time data on 2 or more different computer systems at the same time. Understand, that each computer system is considered a device. In order to receive real time CME Group data on 2 or more device at the same time, requires that you pay an exchange fee for each and every device. And as a nonprofessional you can only receive real-time data on a maximum of two devices at the same time. So that means if you want to receive real-time data on 2devices at the same time, you pay two exchange fees each month. If Transact was allowing you to receive real time CME Group data, on two or more devices at the same time, they were not following exchange fee policy. They were not following the policy. Once again we want to make this clear they are not following the policy. Whether they follow the policy or not, we do not care. We do follow the CME market data policy and we do have to charge you two exchange fees if you want to receive CME Group real-time data on 2 devices at the same time. Understand this is CME policy. It has nothing to do with Sierra Chart. So do not fault us in any way for this at all. And do not complain to us about issues related to this. These are not our problems. We waste far too much time related to damn CME market data policy. One thing you can do is receive real-time data on one device and delayed data on another device. If you want to receive real time CME Group data, on 2 devices at the same time, just simply activate a second system here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges Simply set the Number of Systems to 2 Systems. And then press the "Set" button beside that list box. This is all. Very easy. If you want us to do this for you, just simply ask. We will do this for you. Although it is incredibly easy for you to do. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-23 13:35:53
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