Support Board
Date/Time: Mon, 10 Mar 2025 06:57:13 +0000
Post From: extreme disconnections
| [2022-03-16 16:29:11] |
| John - SC Support - Posts: 38516 |
|
The disconnects appear to be a loss of Internet connectivity, as we see the following: DTC Client socket (1) | Connect event error. Windows error code 10065: A socket operation was attempted to an unreachable host.
Which looks like a complete loss of connectivity. But, refer to the following in general: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem ---- There are also a number of other issues we see in the log: - The symbols are incorrect for the selected service of TransAct. Select Edit >> Translate Symbols to Current Service to update the symbols to what is needed for TransAct. - There is a circular reference found: Circular chart reference detected. Charts: 2, 1. Chartbook: Chartbook8.Cht.
Refer to the following: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.9 References to Other Charts / Continuous Full Recalculation of Charts - You are missing a Study Collection that appears to be referenced by your Drawn Volume Profiles. Refer to the following messages in your log: Error opening Study Collection file for determining internal version. C:\SierraChart\SierraChartTransActMA\Data\VBP Drawing.StdyCollct. Windows error code 2: The system cannot find the file specified.
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