Support Board
Date/Time: Wed, 02 Apr 2025 07:07:38 +0000
Post From: Connection
| [2022-03-09 15:03:59] |
| John - SC Support - Posts: 39080 |
|
1) Since you are signed up to get data from the Denali Exchange Data Feed, the only way to override that is to set Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support For Sierra Chart Data Feeds to No. Otherwise, if this is set to Yes, then the systems will look to get the data from the Denali feed, in which case you can only have 1 connection at a time. But, even if you are not using the Denali data, then you may still have an issue with trying to connect to CQG data with more than one system at a time. We are not fully understanding your setup, so we can not say for sure, you would need to check with your broker/data provider. 2) See above. --- You have us a bit confused by the fact that you have the Denali data setup, but it sounds like you are not using it. Can you please let us know how you are setup on each of the systems to get data. Also, if you can get us your Message Log from the system that is not working properly by following these instructions, then we can probably see the issue: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |