Support Board
Date/Time: Sun, 09 Mar 2025 21:00:13 +0000
Post From: Setting new package 11 to replace $26/mo pkg
| [2022-03-01 22:41:28] |
| User675352 - Posts: 12 |
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To clarify what's happening... We have followed the instructions you've sent a number of times, and somehow there must be something missing because we don't have the Denali feed right now and our Sierra Chart has a 10-minute delay still, which can't be used to trade. This is extremely frustrating, and we've been trying to get this up and running now for more than a week. Can we please get more directed assistance as soon as possible? The instructions are not helping us figure this out. A call from you and remote assistance may be necessary. I'm afraid to push the wrong button and all my Sierra Chart studies will be gone. And some of the instructions indicate places we need to go and change things, but it's not an editable option for us to make those changes. I think we've updated our plan, we've updated the software, etc. We really need more assisted help from you. We had money ready to transfer and were planning to start trading last week, but we are getting to the point of just cancelling it all. As an FYI, it does say in the instructions for the Denali feed step #5 that you keep directing us to "If you need help with this step, start an Account Support Ticket and we will get this set up for you". We need you to help us set this up. Please contact me at 619-847-3375. We would very much appreciate your help. Thank you! |