Support Board

I just found out tonight that I am not the only Sierra Chart / Infinity user that has had trouble connecting.
The support team at Infinity said that they have had many users experiencing the same problem.
It seems that Sierra Chart receives messages that indicate that several users are not able to connect on a daily basis - Sierra Chart is able (On the Sierra Chart end) to correct the problem and the connection is then made - just as it has the past few days for "my account".
Infinity support has had discussions with Sierra Chart support but the problem remains.
I now know where the problem originates and I would appreciate your support to make the correction - or is "Denali" the answer ????