Support Board
Date/Time: Thu, 06 Mar 2025 12:51:15 +0000
Post From: Refund available? Wrong package
| [2022-02-01 17:47:19] |
| John - SC Support - Posts: 38425 |
|
We have set your account to Package 10 for you. You can always change your package at any time, and it does not cost anything. We just adjust the End Date of your usage time based on the package cost difference. With regards to the funds you mention, we see that these are in your account with us. You will see that you have a Services Surplus available. If you need to, you can view the transactions for your account by selecting the link for View Transaction Log and Payment Receipts on the main Control Panel for your account on our website. You can also get to it directly by selecting the following link and logging into the Sierra Chart website (if necessary): https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |