Support Board
Date/Time: Tue, 26 Nov 2024 03:42:09 +0000
Post From: Remote Assistance Please
| [2014-03-27 17:31:43] |
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Version 1112 contains only one symbol for the ES;
This sounds like you are missing the symbol settings. Update them as explained here:https://www.sierrachart.com/index.php?l=doc/doc_GlobalSymbolSettings.php#UpdateSettings Also the current time you cannot get expired futures contracts when using CTS T4. These are not supported at this time as explained here: Notice: CTS Trading Service Symbols | Post: 27451 We cannot help with combining the Sierra Chart Historical Data service with CTS. The two are incompatible with each other because of decimal point differences and we do not provide any help with that whether it is paid or not. Do I need the SC historical and real-time feed combined with CTS to make this work? Yes. The Sierra Chart Real-time and Historical Exchange Data which is integrated with trading services is different than the Sierra Chart Historical Data service.If you still need remote assistance, it is $.58 per minute. Just let us know if you want that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |