Support Board
Date/Time: Thu, 06 Mar 2025 13:25:41 +0000
Post From: Resolved - but question remains...
| [2022-01-28 22:52:05] |
| marwhitt - Posts: 29 |
|
I would like to know why I could not access my charts until after I made a payment that was 16 days early. Thank you. Here is a copy of the message log, copied this afternoon: HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-01-28 14:58:31.012 Reading Internal Order ID file. | 2022-01-28 14:58:35.005 Reading Trade Orders file. | 2022-01-28 14:58:35.571 Reading Trade Positions file. | 2022-01-28 14:58:35.652 Reading Trade Account Data files. | 2022-01-28 14:58:35.653 UDPListener (1520). Port 22904 | Listening on UDP port 22904. | 2022-01-28 14:58:35.976 Software version: 2348 64-bit | 2022-01-28 14:58:35.976 Primary Thread ID: 8752 | 2022-01-28 14:58:35.976 Usage end date: 2022-02-14 | 2022-01-28 14:58:35.976 Enabled for: Sierra Chart Historical Data Service. | 2022-01-28 14:58:35.976 Enabled for: Delayed Denali Exchange Data Feed. | 2022-01-28 14:58:35.976 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-01-28 14:58:35.976 Current selected Data/Trading service: TransAct WS | 2022-01-28 14:58:35.976 Custom symbol settings values: disabled | 2022-01-28 14:58:35.977 Chart Update Interval: 500 | 2022-01-28 14:58:35.977 Intraday Data Storage Time Unit: 1 | 2022-01-28 14:58:35.977 Time Zone: +00:00:00 (UTC+00) | 2022-01-28 14:58:35.977 2022-01-28 14:58:35 Local computer time in UTC | 2022-01-28 14:58:35.977 2022-01-28 14:58:35 Local computer time in SC Time Zone | 2022-01-28 14:58:35.977 2022-01-28 14:58:24 Server time in UTC | 2022-01-28 14:58:35.977 Local computer UTC time and Server UTC time difference: 2 seconds. | 2022-01-28 14:58:35.977 Program path: C:\SierraChart\ | 2022-01-28 14:58:35.977 Data Files path: C:\SierraChart\Data\ | 2022-01-28 14:58:35.977 OS Version Number: 10.0 | 2022-01-28 14:58:35.977 Locale Setting: C | 2022-01-28 14:58:35.977 DLLs: UserContributedStudies_64.dll | 2022-01-28 14:58:35.978 Allowed protected custom studies: | 2022-01-28 14:58:35.978 Checking for new symbol settings. Requested symbol settings MD5 for service code transact.trading. Request ID: 1. | 2022-01-28 14:58:36.004 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-01-28 14:58:36.011 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-01-28 14:58:36.011 Received 5 login tokens. | 2022-01-28 14:58:36.455 Symbol settings MD5 received. Request ID: 1. | 2022-01-28 14:58:37.649 Symbol settings are up-to-date for transact.trading. | 2022-01-28 14:58:37.649 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2022-01-28 14:58:42.675 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2022-01-28 14:58:42.675 Auth Websocket socket (1) | Creating socket. Using TLS 1.2. | 2022-01-28 14:58:42.676 Auth Websocket socket (1) | New receive buffer size: 5242880 | 2022-01-28 14:58:42.676 Auth Websocket socket (1) | Connecting to IP: 208.97.219.30. | 2022-01-28 14:58:42.676 Auth Websocket | Opening WebSocket. | 2022-01-28 14:58:42.718 Auth Websocket | Sending WebSocket handshake. | 2022-01-28 14:58:42.718 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-01-28 14:58:42.842 Auth Websocket | Server header | Upgrade: WebSocket | 2022-01-28 14:58:42.842 Auth Websocket | Server header | Connection: Upgrade | 2022-01-28 14:58:42.842 Auth Websocket | Server header | Sec-WebSocket-Accept: mu0p0z+RdcUDNiJjiMcPyL6/yYI= | 2022-01-28 14:58:42.842 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2022-01-28 14:58:42.842 Auth Websocket | Server header | | 2022-01-28 14:58:42.842 Auth Websocket | Web socket state is now open. | 2022-01-28 14:58:42.842 TransAct WS | Sending account logon message. Simulated Live | 2022-01-28 14:58:42.842 Auth Websocket socket (1) | CloseSocket call. | 2022-01-28 14:58:47.323 Price Websocket | Connecting to WebSocket server priceapi1.transactfutures.com:1872 | 2022-01-28 14:58:47.323 Auth Websocket | WebSocket closed. | 2022-01-28 14:58:47.323 Auth Websocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-01-28 14:58:47.323 Price Websocket socket (2) | Creating socket. Using TLS 1.2. | 2022-01-28 14:58:47.355 Price Websocket socket (2) | New receive buffer size: 5242880 | 2022-01-28 14:58:47.355 Price Websocket socket (2) | Connecting to IP: 208.97.219.196. | 2022-01-28 14:58:47.355 Auth Websocket socket (1) | Write has completed. Shutdown being performed. | 2022-01-28 14:58:47.363 Auth Websocket socket (1) | Shutdown started. Waiting for graceful close. | 2022-01-28 14:58:47.363 Price Websocket | Opening WebSocket. | 2022-01-28 14:58:47.382 Price Websocket | Sending WebSocket handshake. | 2022-01-28 14:58:47.382 Price Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-01-28 14:58:47.467 Price Websocket | Server header | Upgrade: WebSocket | 2022-01-28 14:58:47.467 Price Websocket | Server header | Connection: Upgrade | 2022-01-28 14:58:47.467 Price Websocket | Server header | Sec-WebSocket-Accept: Gipa+JL7uWKUFZSwnlX/O3BCdnw= | 2022-01-28 14:58:47.467 Price Websocket | Server header | Sec-WebSocket-Protocol: priceapi | 2022-01-28 14:58:47.467 Price Websocket | Server header | | 2022-01-28 14:58:47.467 Price Websocket | Web socket state is now open. | 2022-01-28 14:58:47.467 Orders Websocket | Connecting to WebSocket server simapi.transactfutures.com:443 | 2022-01-28 14:58:49.579 Orders Websocket socket (3) | Creating socket. Using TLS 1.2. | 2022-01-28 14:58:49.607 Orders Websocket socket (3) | New receive buffer size: 5242880 | 2022-01-28 14:58:49.608 Orders Websocket socket (3) | Connecting to IP: 208.97.219.123. | 2022-01-28 14:58:49.608 Orders Websocket | Opening WebSocket. | 2022-01-28 14:58:49.652 Orders Websocket | Sending WebSocket handshake. | 2022-01-28 14:58:49.652 Orders Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-01-28 14:58:49.774 Orders Websocket | Server header | Upgrade: WebSocket | 2022-01-28 14:58:49.775 Orders Websocket | Server header | Connection: Upgrade | 2022-01-28 14:58:49.775 Orders Websocket | Server header | Sec-WebSocket-Accept: aZ19JYAhtJpTeFlB/xZCs6LzJ0I= | 2022-01-28 14:58:49.775 Orders Websocket | Server header | Sec-WebSocket-Protocol: order | 2022-01-28 14:58:49.775 Orders Websocket | Server header | | 2022-01-28 14:58:49.775 Orders Websocket | Web socket state is now open. | 2022-01-28 14:58:49.775 TransAct WS | Sending orders connection logon message. | 2022-01-28 14:58:49.775 TransAct WS | Connected to server complete. | 2022-01-28 14:58:49.865 Triggering next historical data download in queue. | 2022-01-28 14:58:49.866 Triggering next historical data download in queue. | 2022-01-28 14:58:49.866 Triggering next historical data download in queue. | 2022-01-28 14:58:49.866 Triggering next historical data download in queue. | 2022-01-28 14:58:49.866 Updated verified funded futures trading account ending date to: 2022-02-27 14:58:49 | 2022-01-28 14:58:49.871 No download requests in the queue to start downloads for. | 2022-01-28 14:58:49.872 No download requests in the queue to start downloads for. | 2022-01-28 14:58:49.872 No download requests in the queue to start downloads for. | 2022-01-28 14:58:49.872 No download requests in the queue to start downloads for. | 2022-01-28 14:58:49.872 TransAct WS | Orders subscribe response. Status: 4. Topics: order | 2022-01-28 14:58:49.909 TransAct WS | Orders subscribe response. Status: 16. Topics: order|contract | 2022-01-28 14:58:49.911 TransAct WS | Orders subscribe response. Status: 2048. Topics: order|contract|heartbeat | 2022-01-28 14:58:50.024 ESH2 5 Min #1 | Reloading chart. | 2022-01-28 14:59:31.247 ESH2 [C] Daily #2 | Reloading chart. | 2022-01-28 14:59:31.740 ESH2 [C] Daily #2 | Performing continuous chart historical Daily data download for symbol ESH2 starting at last date in file. | 2022-01-28 14:59:32.521 Starting DelayedDownloadMonitoringTimer | 2022-01-28 14:59:32.521 Starting HDTimeoutTimer | 2022-01-28 14:59:32.521 Added historical Daily data request for ESH2 to the queue. | 2022-01-28 14:59:32.521 Triggering next historical data download in queue. | 2022-01-28 14:59:32.521 ESH2 [C] Daily #2 | Waiting for historical downloads to complete with the IDs: 1, | 2022-01-28 14:59:36.424 ESH2 [C] Weekly #3 | Reloading chart. | 2022-01-28 14:59:36.562 ESH2 [C] Weekly #3 | Waiting for historical downloads to complete with the IDs: 1, | 2022-01-28 14:59:36.811 Using symbol data fast lookup vector | 2022-01-28 14:59:36.820 HD Request # 1 | Downloading Historical Daily chart data for ESH2. Starting date: 2022-01-24. Service: TransAct.Trading | 2022-01-28 14:59:36.822 ESH2 5 Min #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-01-28 14:59:36.823 TransAct WS | Starting real-time market data updates for: ESH2. ID: 6681 Service code: TransAct.Trading | 2022-01-28 14:59:36.913 TransAct WS | Requesting security definition data for: ESH2. ID: 6681 | 2022-01-28 14:59:36.913 Starting DelayedDownloadMonitoringTimer | 2022-01-28 14:59:36.913 Starting HDTimeoutTimer | 2022-01-28 14:59:36.913 Added historical Intraday data request for ESH2 to the queue. | 2022-01-28 14:59:36.914 Intraday data recording state for symbol ESH2 is set to download 'Pending'. | 2022-01-28 14:59:36.914 Triggering next historical data download in queue. | 2022-01-28 14:59:36.914 Delaying start of download for ESH2 | 2022-01-28 14:59:36.922 TransAct WS | Subscribe status for symbol ESH2: 1 | 2022-01-28 14:59:36.939 HD Request # 1 | Requesting historical Daily data for ESH22 starting at 2022-01-23. SC External HD service. | 2022-01-28 14:59:37.450 HD Request # 1 | Receiving historical Daily data for ESH2 starting at 2022-01-24 | 2022-01-28 14:59:37.643 HD Request # 1 | Writing historical Daily data to the file ESH2.dly | 2022-01-28 14:59:37.643 HD Request # 1 | Bytes received: 248 | 2022-01-28 14:59:37.672 HD Request # 1 | Received 4 Daily data records from 2022-01-24 00:00:00 to 2022-01-27 00:00:00 (4.0 days) and wrote 4 records for ESH2 | 2022-01-28 14:59:37.672 HD Request # 1 | Completion time: 1s | 2022-01-28 14:59:37.673 HD Request # 1 | Daily data download complete for ESH2. Unique request ID: 1 | 2022-01-28 14:59:37.673 Removing historical data download ID 1. | 2022-01-28 14:59:37.673 Triggering next historical data download in queue. | 2022-01-28 14:59:37.673 No download requests in the queue to start downloads for. | 2022-01-28 14:59:37.673 ESH2 [C] Daily #2 | Download is complete for all contract months in chart. Proceeding with data load. | 2022-01-28 14:59:37.766 ESH2 [C] Daily #2 | Reloading chart. | 2022-01-28 14:59:37.770 ESH2 [C] Weekly #3 | Download is complete for all contract months in chart. Proceeding with data load. | 2022-01-28 14:59:38.063 ESH2 [C] Weekly #3 | Reloading chart. | 2022-01-28 14:59:38.065 ESH2 [C] Daily #2 | Reloading chart. | 2022-01-28 14:59:38.282 ESH2 [C] Weekly #3 | Reloading chart. | 2022-01-28 14:59:38.564 HD Request # 2 | Downloading Intraday chart data for ESH2 to the file ESH2.scid. Service: TransAct.Trading | 2022-01-28 14:59:41.940 HD Request # 2 | Download start date-time: 2022-01-27 19:49:05.000000. File last date-time: 2022-01-27 19:49:05.000000 | 2022-01-28 14:59:41.941 HD Request # 2 | Using server: ds12.sierracharts.com port 10150 | 2022-01-28 14:59:41.941 Socket (4) | Creating socket. | 2022-01-28 14:59:41.971 Socket (4) | New receive buffer size: 5242880 | 2022-01-28 14:59:41.971 Socket (4) | Connecting to IP: 204.15.197.14. | 2022-01-28 14:59:41.971 HD Request # 2 | Setting DTC encoding to Binary VLS | 2022-01-28 14:59:42.075 HD Request # 2 | Sending historical data logon request message. | 2022-01-28 14:59:42.075 HD Request # 2 | Requesting Intraday data. Start date-time: 2022-01-27 19:49:05. Record interval: 1. Symbol: ESH2 | 2022-01-28 14:59:42.657 HD Request # 2 | Decompressing data. | 2022-01-28 14:59:42.701 HD Request # 2 | Receiving Intraday data for ESH2 starting at 2022-01-27 19:49:05.000000 | 2022-01-28 14:59:43.010 HD Request # 2 | Timestamp of first Intraday data file record written: 2022-01-27 19:49:05.000000 | 2022-01-28 14:59:43.188 Socket (4) | CloseSocket call. | 2022-01-28 14:59:43.223 Historical data download thread signaled to stop. | 2022-01-28 14:59:43.223 Socket (4) | Shutdown started. Waiting for graceful close. | 2022-01-28 14:59:43.223 HD Request # 2 | Received 46909 Intraday data records from 2022-01-27 19:49:05.000000 to 2022-01-28 14:59:40.000000 (19.2 hours) and wrote 46909 records for ESH2 | 2022-01-28 14:59:43.224 HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2022-01-28 14:59:40.000000 | 2022-01-28 14:59:43.224 Added 2 Time and Sales records to Intraday data file for ESH2 after download. | 2022-01-28 14:59:43.224 HD Request # 2 | Completion time: 2s | 2022-01-28 14:59:43.224 HD Request # 2 | Intraday data download complete for ESH2. Unique request ID: 2 | 2022-01-28 14:59:43.224 Removing historical data download ID 2. | 2022-01-28 14:59:43.224 Real-time Intraday chart data file updates started for ESH2 | 2022-01-28 14:59:43.224 Opened cached Intraday file: C:\SierraChart\Data\ESH2.scid. Thread ID: 8752 | 2022-01-28 14:59:43.224 Intraday chart data file opened for ESH2 | 2022-01-28 14:59:43.224 HD Request # 2 | Enabling Intraday chart updating for symbol. | 2022-01-28 14:59:43.224 Triggering next historical data download in queue. | 2022-01-28 14:59:43.224 No download requests in the queue to start downloads for. | 2022-01-28 14:59:43.224 Socket (4) | Socket gracefully closed by remote side. | 2022-01-28 14:59:43.264 Socket (4) | Closed. | 2022-01-28 14:59:43.264 Auth Websocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-01-28 15:01:16.918 Auth Websocket socket (1) | Closed. | 2022-01-28 15:01:16.918 Auth Websocket socket (1) | Deleting network socket now after delay. | 2022-01-28 15:01:46.923 Saved Chartbook: KevinChartbook1.Cht. Time: 0.0040 seconds. | 2022-01-28 20:06:05.818 |