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Date/Time: Thu, 06 Mar 2025 09:53:24 +0000



Post From: I am switching from investor rt to sierra charts

[2022-01-27 18:04:40]
John - SC Support - Posts: 38425
We see that you have already added the Denali Exchange Data Feed. We are not sure what you meant in terms of "paying another monthly fee". You will need to pay for the exchange fees each month on the first day of each month.

Apart from this, however, we see that you have activated multiple options for the Denali Exchange Data Feed that you do not need. In particular, if you want to have the Full CME Group with Market Depth exchange activated, then you do not need to have any other exchanges, as that gives you all the data from the CME Group. Make sure you deactivate the exchanges you do not want at the following page, before this month ends, or you will be charged for them again, and the exchanges do not give refunds:
https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges

You also have not properly filled out your Exchange Agreements. Be sure to enter your Broker/FCM where it asks - not your order routing provider.

And be sure you connect your Sierra Chart software to your trading service in order to verify your Non-Professional status. Refer to the following:
Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing