Support Board
Date/Time: Tue, 26 Nov 2024 02:29:31 +0000
Post From: Not Receiving SC Exchange Data
| [2014-03-26 07:09:31] |
| Rusty - Posts: 39 |
|
I am a subscriber to the Sierra Chart Real-time and Historical Futures Data Feed and activated and paid the exchange fees for the NASDAQ and S&P exchanges for March. Since I'm going into development mode next month, I decided to cancel the exchanges for April and re-up later. I de-activated the exchanges last Saturday as I didn't want to forget and have my Additional Services Balance automatically debited for another month. I assumed that real-time exchange data would be received through month-end since I paid the exchange fee through EOM. However, this week I haven't received any data for $IUXX, $NASX, and $INX. The SC v1108 Message log says, "Symbol Error - $IUXX/$NASX/$INX is unknown, unavailable, or improperly formatted". 1. Shouldn't I receive real-time SC Exchange data through the end of the month if the data fee is paid through the end of the month? (I assume a flag could be set by the Account Management software when the user initiates de-activation, that could be checked when his Additional Services Balance is automatically debited on the first of the following month.) 2. Shouldn't I at least receive historical data for the exchanges? The SCDF webpage says: "For exchanges that are not activated, you will only receive historical data for them." (Setup Instructions, Step 7) Despite my sometimes pointed questions I really do believe you offer the best charting and data services, _and_ the best value. Thank you. |