Support Board
Date/Time: Wed, 19 Mar 2025 05:24:09 +0000
Post From: Data presentation is wrong
| [2022-01-17 01:34:53] |
| User695264 - Posts: 19 |
|
Hello SC Team, I have discovered that the SW presents graphical data incorrectly. Background / Setup Specifically, as a Bar Period Type, I use Volume per bar (Chart Settings) and the data is presented as candlesticks. I also use Volume Value Area Lines study, with POC (square) and VAH and VAL (stair step) being part of every candlestick. Also, Volume Value Area Lines data is used as the basis for other indicators; MA, regression channels, etc. Finally, the charts are intraday. Problem Description Often (about 20 percent of bars), the POC, VAH and VAL are placed at the same price level (e.g. 4651.75), but when I reload the chart (Chart Setting -> OK), they are placed at three different levels (e.g. POC and VAH at 4654 and VAL at 4652.25 - the numbers I use above come from the two same open right now charts - both volumes are set at 300 volume). This change in numbers moves all the associated indicators. If I do not update the chart, the data position is NOT corrected at all. I also found that if I update a chart (I am in ES market), POC, VAH and VAL can move to an entirely new locations - I do have screen captured if needed. Finally, I also found that occasionally (not often but still happens) POC and VAH/L may be placed beyond the boundaries (i.e. High or Low) entire candlestick body, which cannot be physically true. So, we have three distinct Failure Modes. I want to mention that I have the same failures on BOTH my desktop and laptop, so I excluded the computer-based cause. Please let me know if you want to have pictures (snapshots), and how I can transfer them to you - email would be the easiest. Thank you for looking into this issue! Let me know if you want any clarification of my problem statement. Best regards, Greg |