Support Board
Date/Time: Tue, 04 Mar 2025 18:16:00 +0000
Post From: Unable to Connect to Sierra Charts after Password Reset
| [2021-12-16 15:55:58] |
| John - SC Support - Posts: 38369 |
|
This is definitely not related to your trial time. Even when you do not have any Usage Time available, you can still get logged into Sierra Chart. Most likely this is a Virus Scanner issue, where your virus scanning software is stopping the SierraChart_64.exe from running. You would need to enter an exception in your virus scanning software to not check the SierraChart_64.exe file. This file is located in your main Sierra Chart installation folder (typically C:\SierraChart, but could be anywhere that you chose to install). You should also add an exception for the file SierraChartStudies_64.dll which is located in the same folder as above. Sometimes this gets flagged inappropriately as well. Let us know if this does not solve your problem. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |