Support Board
Date/Time: Tue, 04 Mar 2025 16:19:06 +0000
Post From: CQG HKFE DATA STOPPED
| [2021-12-14 02:33:40] |
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We do not have enough information in this log. But it looks as though the connection is not succeeding to the server that provides Hong Kong futures data. Follow the instructions below again and wait about a minute. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 1 Minute, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-12-14 02:33:47
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