Support Board
Date/Time: Tue, 04 Mar 2025 15:16:42 +0000
Post From: Data
| [2021-12-10 16:31:33] |
| John - SC Support - Posts: 38344 |
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From Google Translate: Hello, the data has not been downloaded since 08.12, but the subscription is nevertheless paid.
Can you tell me why and how to proceed please? thanks in advance Beautiful day Ivana Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |