Support Board
Date/Time: Tue, 04 Mar 2025 10:01:57 +0000
Post From: No Data
| [2021-11-29 15:19:48] |
| User191165 - Posts: 28 |
|
Hello, I have an account with Amp, which I am not currently using. I am currently trying out Apex funded trader evaluation/Ritmic paper trading. I know you do not support Rithmic, however I believe this is simply a service/configuration issue, not a technical issue? Friday I successfully configured Sierra with the 'Apex funded trader evaluation/Ritmic paper trading' account/feed. All was working fine. Today historical / current data download is a fail. I have blank charts & Dom. I am currently in credit with my service package. Below, I have the following message on my account, but surely this should not apply as I have set up for rithmic paper trading.... Notice: To continue to receive real-time CME data through the Denali Exchange Data Feed when using the lower-priced CME exchange fees which are enabled on your account, requires that you connect Sierra Chart to your live trading account at least once a month. For instructions, refer to: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees Please Note: Amp account funds deposited today Please advise the best way forward so that I can trade Apex/Rithmic paper trading & reflect on historical data. Kind regards |