Support Board

Date/Time: Mon, 03 Mar 2025 22:53:15 +0000

Post From: Unable to get historical data after update

[2021-11-11 18:43:32] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 38341
Glad we are one step forward. We need to see your Message Log to see if there is information in there on why you are not getting the real-time data. Follow these instructions to get us the log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing