Support Board
Date/Time: Mon, 03 Mar 2025 21:49:48 +0000
Post From: Exchange not authorized - US equities
| [2021-11-09 17:11:36] |
| John - SC Support - Posts: 38341 |
|
Please exit from Sierra Chart and start again, but use the Forced Login option. Refer to the following: Sierra Chart - Software Login Instructions: Forced Login If you still have a problem after doing this, then get us your message log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |