Support Board
Date/Time: Tue, 26 Nov 2024 00:36:05 +0000
Post From: OEC Currency Futures Price Formatting and Data Downloading Issue
| [2014-03-18 16:37:43] |
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The basic situation is OEC has changed the formatting for currency futures to .0001 from .01. Some of the other currency futures, have had similar changes but this is what affects most of them. They made this change in the simulation environment but not the production environment. We expect they will release this change to the production environment next week. They still have not answered our questions about this change. Once again we have been ignored by them. Which is deeply troubling. from what we observe, this has to do with the acquisition of OEC by gain capital. Sierra Chart historical data is maintained from the simulation environment. We really do not have a solution to offer until they provide consistent data in the simulation environment and production environment. We expect this will be done next week. With a price format change, they should have done this consistently across all servers at the same time. And provided clear notice about this. Did you hear anything from them about this change? If not, then this was a serious mistake on their part. We did not hear anything in advance about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-03-18 16:42:27
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