Support Board
Date/Time: Tue, 04 Mar 2025 06:48:33 +0000
Post From: Most recent data is not showing on my Sierra chart
| [2021-11-08 12:24:37] |
| User556313 - Posts: 9 |
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*** Please escalate this to a senior support person !!! Hello, On my Sierra Chart of ES, the data does not update; when I do Edit/Translate Symbols to Current Service. I get an error on my screen in an orange dialogue box which says: 'Symbol is unknown. Click for symbol information. Real-time data subscription for instrument F.US.EP (corresponding to ID=1) is not enabled', also, I get an error on my screen in an red dialogue box which says; 'Download failed. Error downloading historical intraday data for F.ES.EPZ21. Instrument F.US.EP (corresponding tp ID1) is not allowed. Result = 103. Num Quotes = 0. I am new to Sierra Charts and I have absolutely No Idea how to fix this and get the current ES Futures contract data to display on my chart. Please may you advise me what to do / change / configure ? Kind regards Paul (Australia) What I have done ALL the following, but still (1) I get the same Error Messages and (2) I am unable to display data 2021/09/2023 [1] --- I have done Global Settings / Symbol Settings / clicked on 'Update from Server' .. .. the File / Disconnect .. then File / Connect to data feed ** I have unticked 'Use Custom Symbol Settings Values' [2] Edit / Translate Symbols to current service [3] Help / Download Current version NB Without me being melodramatic, if your support team is unable to assist me, then I will have no option but to STOP using Sierra Charts completely. If you cannot help me, please tell me why not ? Regards Paul Godfrey |