Support Board
Date/Time: Mon, 03 Mar 2025 17:24:38 +0000
Post From: Payment Completed
| [2021-11-03 01:05:36] |
| John - SC Support - Posts: 38319 |
|
There are two separate fees associated with Sierra Chart. 1) The Sierra Chart Usage Time: This is paid in 1 month, 3 month, or 6 month increments. It is actually 31 days of Usage Time from the time that you activate the service. Therefore, the actual day of the month in which it starts or stops changes. The Denali Exchange Data Feed Fee is also included with this service fee. Your selected package will renew at the appropriate time as long as you have enough funds in your account. 2) Exchange Fees: These are paid through to the exchanges themselves and are paid on a Calendar month basis. Therefore, when you activate an exchange, you pay the full amount (the exchanges do not pro-rate) for the remaining amount of the month in which it is activated. You will then renew on the first day of each month as long as you have enough funds in your account. --------------------------- We see that you were going to initiate a chargeback, so we refunded your last payment and removed your Usage Time. Your Sierra Chart account is now expired and no fees are going to be assessed against it. The funds in your account have been refunded to your credit card. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |