Support Board
Date/Time: Mon, 03 Mar 2025 11:12:42 +0000
Post From: Not able to connect and get live charts
| [2021-10-27 08:11:02] |
| User323660 - Posts: 3 |
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To support, Here is what is going on. I had access to my account yesterday, and everything was working. The same applied to my laptop. I had access to everything there 2 days ago. Today, when I attempted to log in (on both laptop and PC) I got a strange message for logging on to my Transact AT that it was the first time I had logged in on this computer, and that a mail was sent to me that I needed to confirm before gaining access to the AT. I did that, and all went well on both computers after that regarding access to the AT. Why did I get that message? I have used both these computers countless times for several years before to access AT. However when I then tried to open up my Sierra Charts, (2320), I today could not connect at all, and kept getting the message below. Why? I had access yesterday on my PC, and the day before on my laptop. What have you guys done since then, and why? Please respond and help with my connection. I would appreciate if you could phone me and take over my computer to get this right. My phone number is ** in Norway. I have tried to do what you said, to disconnect and then connect. The following message then comes: "Connection message from service: TransAct WS account logon error -1(-1) Date-Time 2021-10-27 06:25:17 Date Time Of Last Edit: 2021-10-27 12:40:53
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