Support Board
Date/Time: Tue, 26 Nov 2024 00:50:50 +0000
Post From: Connection Problems with OEC
| [2014-03-17 08:40:06] |
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We have done some testing this evening and from what we can tell, the way that OEC is handling the logon seems a little different. We tried logging onto a live account and then we got logged off and then we tried logging in again and then we got logged on. So it looks as though that if they see a prior session that is existing , they log it off. Therefore, we believe that the primary connection problem that users have been experiencing where the OEC server does not respond to a Logon message is RESOLVED. This was the main problem. There potentially are some other issues still outstanding, and we will be monitoring those. And if there is something we need to do on our side, we will. At this point though, after performing a complete code review of our SSL connection handling, we still do not believe any of the OEC connection issues are with Sierra Chart. Although if we are mistaken, we will take care of whatever issue there is that resides on our side. However the Logon problem, we can see was an issue on the OEC side from their log files and they seem to have corrected it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-03-17 08:48:15
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