Support Board
Date/Time: Sun, 02 Mar 2025 21:19:50 +0000
Post From: Live account
| [2021-10-19 16:37:14] |
| John - SC Support - Posts: 38292 |
|
Everything looks good on your account, so you should be able to get the Real-Time data for symbols on the CME exchange. We want to point out that you only have the "CME Top-of-Book" exchange active, which means that you will only get the symbols that trade on the CME exchange (not the CME Group) for real-time data. Any other data will be delayed. If you are still having a problem (say for the ES) then follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |