Support Board
Date/Time: Tue, 26 Nov 2024 00:19:25 +0000
Post From: Connection Problems with OEC
| [2014-03-14 16:52:34] |
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I am beginning to get a little pi??ed off about this. I am paying for this wretched s/w! At this point, I am going to recommend that people write OEC, and complain about this problem. And we are quite certain, that this is an issue on the OEC side. It could not be an issue within Sierra Chart. The code that handles this FIX connection to OEC, is common code which is used across probably 1000 connections a day with other Trading and Data services we work with. It works properly. Now, having said that, our only concern where this might be a problem on the Sierra Chart side might have something to do with the SSL connection, but we asked OEC whether they are getting the Logon message, and they are because it is showing up in their log files clearly and it is not garbled. What it is indicating is " Session not found for incoming message: ". So the SSL connection is working properly. Basically what is happening and we may have explained this earlier, is that when Sierra Chart loses the connection to OEC and reconnects, and sends the Login message, their FIX software is ignoring the Logon message because it thinks it is part of the prior session. This is our understanding. Therefore, the OEC FIX software is not detecting that there has been a loss of connection and a new connection. The general solution to this, we would think would be to select File >> Disconnect, wait about 30 seconds, the heartbeat interval time, and then select File >> Connect to Data Feed. This gives the OEC server a chance to timeout. Probably about a 35 second wait will be necessary. We have other priorities rather than responding to all of these complaints and problems which we cannot control. We have got more important things to do. We have repeatedly told OEC about the problem, we are not going to say anything further to them. There may be other scenarios going on, that we may need to address, although unlikely. However, the particular problem which we think is happening in most cases, from what we can see, clearly is on the OEC side. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-03-17 08:37:03
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