Support Board
Date/Time: Sat, 01 Mar 2025 16:47:31 +0000
Post From: Resolved: Connectivity/Routing Issue for Some Users to Certain Sierra Chart Servers
| [2021-10-07 19:38:45] |
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Redundancy is very important for us, and we are setting up full redundancy for the services affected today. This was something that was in progress, but not fully yet implemented. We will be prioritizing this and having it done over the weekend. For our services in Frankfurt which include EUREX, we do have a redundant Internet connection that was installed, about two weeks ago. For the Denali Data Feed we do have redundancy with Internet, and we are installing a third Internet connection out of a different data center (in the CBOT building). So we have three data centers and three Internet connections. This redundancy also applies to our direct CME order routing. The ISPs are Verizon, Zayo and Cogent for the Denali Data Feed and direct order routing in Chicago. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-10-07 19:39:54
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