Support Board
Date/Time: Mon, 25 Nov 2024 23:22:05 +0000
Post From: Notice: Support Situation
| [2014-03-13 19:16:05] |
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Another thing that is also creating an additional load on us is a misunderstanding with accessing the CME market data. Some of you think you can get this data, without a trading account. This is not the case. We explain this here: https://www.sierrachart.com/index.php?l=doc/SierraChartRealTimeFuturesStockDataFeed.php#CME When you end up paying for the data feed, and we have to cancel it for you and do refunds, there is a lot of manual work involved in this. If you really want to know the truth, probably the actual expense of doing a refund in this case probably costs us about $35. And yet we get nothing for it. so please do not use this data feed unless you have a trading account if you want the CME data. And considering the above, we may just simply start imposing service charges for this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |