Support Board
Date/Time: Sat, 01 Mar 2025 13:16:42 +0000
Post From: Data feed error when I switched between 2 accounts with different FCMs
| [2021-09-29 04:58:38] |
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You may need to Translate the symbols with this Edit menu command: Edit Menu: Edit >> Translate Symbols To Current Service If you need more help we need to see the message log. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |