Support Board
Date/Time: Sat, 01 Mar 2025 13:31:07 +0000
Post From: SC/Rithmic - Charts do not download
| [2021-09-27 20:39:18] |
| John - SC Support - Posts: 38292 |
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With regards to the EUREX data, the issue is that you need to be on Package 11 in order to get that data from Rithmic. Refer to the information here: July 1, 2021: EUREX Realtime Data from Denali Exchange Data Feed Policy To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. ------------------------- With regards to the MYM data, you first need to understand that Rithmic does not have any historical data that we can use in Sierra Chart, so if you are getting the Real-Time data, but just not getting historical data (from when you were not connected to the data feed) then that is normal for this connection. The solution to the above is to use the Denali Exchange Data Feed instead. Refer to the following for more information: Denali Exchange Data Feed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |