Support Board
Date/Time: Sat, 01 Mar 2025 19:27:39 +0000
Post From: Connection error
| [2021-09-21 13:42:44] |
| John - SC Support - Posts: 38292 |
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From Google Translate: With live trading it works now; Become a chart
drawn…. Have Denali Exchange Data Feed Service activated and Service package 10 selected. Now I would like to test newly developed software for "AutomTrd" and I signed up for this with IB via the paper trading account. IB / TWS also shows / delivers the current course of the GBL, however on the Sierra website there is the message: "Connection error message from service: IB. Note: is the IB / TWs software running and is it enabeled for socket clients! ….Understand not me Where is the mistake. IB-Telefonservice says: is on our side everything OK, it's up to Sierra! That particular message is stating that Sierra Chart can not connect to the TWS software that should be running on the same computer while Sierra Chart is also running. This is how we communicate with Interactive Brokers - through that software. Ensure that both software are running at the same time - Sierra Chart and TWS. If you have not already done it, be sure you go through these Setup Instructions for Interactive Brokers as well: Interactive Brokers Trading Service: Setup Instructions Let us know if you are continuing to have issues. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |