Support Board
Date/Time: Sat, 01 Mar 2025 08:26:36 +0000
Post From: Rithmic data feed
| [2021-09-21 10:30:17] |
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I pay for data feed and access to exchanges to my broker. Actually you do not completely. Historical data has been provided by Sierra Chart with the older Rithmic connection method.Support for the old Rithmic service has been removed because there is a new replacement: Rithmic Trading Platform Service When using the new service, the data fully comes from Rithmic, not Sierra Chart unless you use the Denali Exchange Data Feed. You need to be on Service Package 5 or higher to use the new Rithmic service. Follow the instructions below to change the Service Package. The old connection method will not be restored. That is permanently removed. For more information, refer to: https://www.sierrachart.com/index.php?page=doc/Whats_New.php#SCVer2310 This is a completely separate issue which is unrelated. Start a new support request for this: I have the same issue - I cannot connect my rithmic account to sierra. Please advise asap ----- To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-09-21 10:42:09
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