Support Board
Date/Time: Sat, 01 Mar 2025 05:00:20 +0000
Post From: Lose of footprint data on numbers bar study after changing data feed
| [2021-09-15 08:52:04] |
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Regarding this: and will likely go down the route suggest to get hooked up to the Denali feed using a different brokerage account.
You do have the Denali data feed. You need to complete the agreements though: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements And you have two exchange groups activated when you only need one: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed And you must also connect to your Live trading account to authorize the real-time data: Real-Time Exchange Data Feeds Available From Sierra Chart: Integration with Trading Services Otherwise, the Denali data feed is not being used with Rithmic. Regarding the data for Numbers Bars: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-09-15 08:52:33
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