Support Board
Date/Time: Sat, 01 Mar 2025 04:21:36 +0000
Post From: OneUp Trader setup
| [2021-09-10 07:10:27] |
| User109175 - Posts: 28 |
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Hi per request here is my support request followup [3] 2021-09-09 04:00:45 UTC | Username : FT pers trial | | Status : Open Hi, Ive been through multiple support calls with OneUp Trader who have checked my Rithmic and Sierra setup per the setup instructions, but they have now referred me back to Sierra. Can you please assist. One thing I did see was that I may need a higher package (Im on 5 and may require 10+) but I dont understand why as the datafeed component should be covered by Rithmic/ OneUp, and I will use Sierra for my charting needs (therefore using the advanced package). Can you please assist as this is now becoming extremely frustrating Also [4] 2021-09-09 04:12:40 UTC | Username : FT pers trial | | Status : Open I have also just uploaded afew files showing my Sierra error and Rithmic login/ error. It appears I cant have both Rithmic open with my Sierra charts application. When I open Sierra or try to open Rithmic when Sierra is already open I get the multiple sessions error from Rithmic and have to close it. Also my data is not updating in Sierra. Interestingly I did have live data acouple of days ago using my previously configured settings but this now doesnt seem to be the case. |
 Sierra 1.PNG / V - Attached On 2021-09-10 07:10:04 UTC - Size: 127.82 KB - 204 views Rithmic 1.PNG / V - Attached On 2021-09-10 07:10:11 UTC - Size: 164.74 KB - 188 views Rithmic 2.PNG / V - Attached On 2021-09-10 07:10:17 UTC - Size: 25.75 KB - 191 views |